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Civil Service4 min read

Making Effective Decisions Example at SEO Grade

A worked STAR example for Making Effective Decisions at SEO grade showing multiple options, explicit criteria, and a recommendation to Grade 7.


**TL;DR.** At SEO, Making Effective Decisions is about weighing multiple options against explicit criteria, consulting stakeholders, and presenting a recommendation to a senior official. The recommendation is approved rather than unilaterally implemented.

Worked SEO example (250 words)

*As an SEO programme manager running a £2.4m grant scheme, three weeks before the end-of-year deadline I discovered that one of four delivery partners had not started spending and was unlikely to deliver. The contract had a clawback clause but invoking it would create a public dispute. I had three options: extend the deadline, reallocate funding to the three other partners, or invoke clawback. I assessed each against three criteria — value for money, scheme reputation, and precedent for future grants. I requested an urgent meeting with the partner, discovered the delay was due to a procurement freeze beyond their control, and confirmed they could deliver with a six-week extension. I drafted a recommendation paper for my Grade 7 presenting all three options with my recommendation (extend deadline with revised milestones). The Grade 7 approved. The partner delivered to schedule, the scheme spent in full, and the precedent set the tone for the next grant cycle. This evidences SEO Making Effective Decisions: multiple options, explicit criteria, evidence-gathering, recommendation to senior, and approved outcome.*

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Frequently asked questions

Can SEO-level decisions be escalated to Grade 7?

Yes, and escalation is often the right call at SEO for decisions with budget, reputational, or cross-team implications. Panels at SEO do not expect unilateral decisions on high-impact matters — they expect structured recommendations with senior approval.

What should an SEO recommendation paper include?

At minimum: a summary of the decision required, the options considered, the criteria used to weigh them, the evidence or consultation drawn on, and a recommended option with rationale. Panels at SEO expect visible structured reasoning.